The Goblin Horde
The oncoming waves of customers crash against you like an endless stream of goblins. You can kill as many as you like, but it makes no difference; they will keep coming. Over the long term, winning is not an option. Managing a victory on any given day simply means you’ve earned the right to fight again on the next.
Even on your days off, they come. You’ll get a stray ticket and notice that it needs to be re-routed. So you call into support and place that ticket back on the conveyor belt where it might get assigned to an available engineer. They come during company events and outings. Just finished attending a sales update? Be ready, because at the end of that stupefyingly horrid two-hour slide-deck detailing company plans to hit stock guidance, you will go back to your desk, log into the ticketing system, and see four more goblins storming your castle walls.
The voicemail light on your phone blinks red: fresh signs of battle.
You must pick up your sword and get to work.